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	Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4 sponsored by Dell, Inc. WHITE PAPER - With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more. Posted: November 30, 2009 \| Published: September 23, 2009 Topics: Cloud Computing \| Data Center Cooling \| Data Center Management \| Enterprise Computing \| Enterprise Systems \| IT Managers \| SLA \| Storage Virtualization \| Storage Virtualization Software \| VMware

	Microsoft Online Services Business Value sponsored by Microsoft WHITE PAPER - Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more. Posted: November 11, 2009 \| Published: June 1, 2009 Topics: CIOs \| Collaboration \| Collaborative Applications Software \| IT Infrastructure \| IT Spending \| Microsoft Exchange \| Microsoft Office \| Productivity \| SLA

	Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management sponsored by Nimsoft, Inc. WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. Posted: November 4, 2009 \| Published: November 4, 2009 Topics: Cloud Computing \| IT Service Management \| Network Management \| Network Monitoring \| Network Service Providers \| Service Level Management \| SLA \| SLA Management Services

	Distributed IT Infrastructures: Alternative Approaches sponsored by VM6 Software WHITE PAPER - This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model. Posted: October 27, 2009 \| Published: October 27, 2009 Topics: Data Center Consolidation \| Data Centers \| High Availability \| IT Infrastructure \| Microsoft Hyper-V \| SAN \| Server Consolidation \| Server Management \| Server Provisioning \| Server Virtualization \| SLA \| SMBs \| Systems Management \| TCO \| VM \| WAN

	Configuring High Availability for Windows Server 2008 Environments sponsored by Marathon Technologies WHITE PAPER - All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need. Posted: September 28, 2009 \| Published: September 28, 2009 Topics: Backups \| Clustering \| Data Center Management \| Data Centers \| Downtime \| High Availability \| Load Balancing \| Network Monitoring \| Network Performance \| SLA \| Systems Management \| Windows Server Software

	Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits sponsored by Help/Systems WHITE PAPER - Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs. Posted: September 24, 2009 \| Published: September 17, 2009 Topics: Data Centers \| Job Scheduling Software \| Log Management \| Network Monitoring \| Reporting Software \| Server Management \| SLA \| System i \| Systems Maintenance \| Systems Management

	Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console sponsored by Help/Systems WHITE PAPER - Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise. Posted: September 24, 2009 \| Published: September 17, 2009 Topics: Data Centers \| Debugging \| Job Scheduling Software \| Log Management \| Network Monitoring \| Reporting Software \| SLA \| System i \| Systems Maintenance \| Systems Management \| Troubleshooting

	IT Automation: Going Beyond the Obvious to Find Real Cost Savings sponsored by BMC Software, Inc WHITE PAPER - Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. Posted: September 18, 2009 \| Published: September 18, 2009 Topics: Data Center Infrastructure Efficiency \| Data Centers \| IT Infrastructure \| ITIL \| Job Scheduling Software \| Log Management \| SLA \| Workload Automation

	Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests sponsored by Mirapoint Software, Inc. WHITE PAPER - Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery. Posted: September 18, 2009 \| Published: September 18, 2009 Topics: Backups \| Business Continuity Planning \| Data Security \| Electronic Discovery \| Email Archiving \| Email Archiving Software \| Email Management \| Email Server Software \| Messaging Security \| Regulatory Compliance \| SLA

	Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT sponsored by Dorado Software WHITE PAPER - Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach. Posted: September 11, 2009 \| Published: November 10, 2008 Topics: IT Management \| IT Managers \| Network Management \| Network Managers \| Networking \| Service Level Management \| SLA \| SLA Management Services

	Optimizing Exchange High Availability - A New Approach sponsored by Marathon Technologies WHITE PAPER - Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Data Loss Prevention (DLP) \| Data Security \| Downtime \| Email Management \| Email Security \| High Availability \| Messaging Security \| Microsoft Exchange \| RPO \| RTP \| Service Level Management \| SLA \| SLA Management Services

	Optimizing Citrix XenApp High Availability - A New Approach sponsored by Marathon Technologies WHITE PAPER - Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Application Life-Cycle Management \| Citrix XenServer \| Data Security \| Disaster Recovery \| Downtime \| Fault Tolerance \| High Availability \| RPO \| RTO \| Service Level Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Software

	Analyzing the Total Cost of a Global Service Desk sponsored by CompuCom Systems, Inc. WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Posted: June 22, 2009 \| Published: April 1, 2009 Topics: Best Practices \| Business Intelligence \| Customer Satisfaction \| Economic Environment \| IT Spending \| Service Level Management \| SLA \| Strategic Planning \| TCO

	Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: June 17, 2009 \| Published: June 15, 2009 Topics: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

	Merging Backup and Disaster Recovery (DR) Processes sponsored by FalconStor Software WHITE PAPER - This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments. Posted: June 16, 2009 \| Published: June 16, 2009 Topics: Backups \| Continuous Data Protection \| Data Replication \| Disaster Recovery \| IT Spending \| Remote Backups \| RPO \| SLA \| Storage Infrastructure \| Tape Backups \| Virtual Tape Libraries \| WAN

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