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	Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management sponsored by Nimsoft, Inc. WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. Posted: November 4, 2009 \| Published: November 4, 2009 Topics: Cloud Computing \| IT Service Management \| Network Management \| Network Monitoring \| Network Service Providers \| Service Level Management \| SLA \| SLA Management Services

	Distributed IT Infrastructures: Alternative Approaches sponsored by VM6 Software WHITE PAPER - This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model. Posted: October 27, 2009 \| Published: October 27, 2009 Topics: Data Center Consolidation \| Data Centers \| High Availability \| IT Infrastructure \| Microsoft Hyper-V \| SAN \| Server Consolidation \| Server Management \| Server Provisioning \| Server Virtualization \| SLA \| SMBs \| Systems Management \| TCO \| VM \| WAN

	Managing Performance Through the Web Application Delivery Chain - IDC sponsored by Gomez WHITE PAPER - In this paper Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Read on to learn the answers to some of the most important questions regarding web-based applications. Posted: October 5, 2009 \| Published: October 5, 2009 Topics: Application Development \| Application Performance Management \| Best Practices \| Content Delivery \| SLA \| SOA \| Software as a Service \| Web Applications Architectures \| Web Applications Management

	How It Works: InterScan™ Messaging Hosted Security Advanced sponsored by Trend Micro GmbH WHITE PAPER - In addition to the functionality of the Standard version, InterScan Messaging Hosted Security Advanced adds flexible content filtering rules and the option to add email encryption. This white paper explains each of these features and provides sample use cases to assist in their application. Posted: September 30, 2009 \| Published: September 15, 2008 Topics: Content Management \| Email Management \| Email Security \| Email Security Services \| Email Security Software \| Email Threats \| Messaging Security \| SLA

	Configuring High Availability for Windows Server 2008 Environments sponsored by Marathon Technologies WHITE PAPER - All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need. Posted: September 28, 2009 \| Published: September 28, 2009 Topics: Backups \| Clustering \| Data Center Management \| Data Centers \| Downtime \| High Availability \| Load Balancing \| Network Monitoring \| Network Performance \| SLA \| Systems Management \| Windows Server Software

	Why You Should Consider Hosted Messaging Security sponsored by Trend Micro GmbH WHITE PAPER - In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more. Posted: September 25, 2009 \| Published: February 19, 2009 Topics: Email \| Email Management \| Email Security \| Email Threats \| Messaging Security \| SLA \| Spam \| Virus Protection

	Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits sponsored by Help/Systems WHITE PAPER - Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs. Posted: September 24, 2009 \| Published: September 17, 2009 Topics: Data Centers \| Job Scheduling Software \| Log Management \| Network Monitoring \| Reporting Software \| Server Management \| SLA \| System i \| Systems Maintenance \| Systems Management

	Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console sponsored by Help/Systems WHITE PAPER - Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise. Posted: September 24, 2009 \| Published: September 17, 2009 Topics: Data Centers \| Debugging \| Job Scheduling Software \| Log Management \| Network Monitoring \| Reporting Software \| SLA \| System i \| Systems Maintenance \| Systems Management \| Troubleshooting

	IT Automation: Going Beyond the Obvious to Find Real Cost Savings sponsored by BMC Software, Inc WHITE PAPER - Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. Posted: September 18, 2009 \| Published: September 18, 2009 Topics: Data Center Infrastructure Efficiency \| Data Centers \| IT Infrastructure \| ITIL \| Job Scheduling Software \| Log Management \| SLA \| Workload Automation

	Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests sponsored by Mirapoint Software, Inc. WHITE PAPER - Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery. Posted: September 18, 2009 \| Published: September 18, 2009 Topics: Backups \| Business Continuity Planning \| Data Security \| Electronic Discovery \| Email Archiving \| Email Archiving Software \| Email Management \| Email Server Software \| Messaging Security \| Regulatory Compliance \| SLA

	Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT sponsored by Dorado Software WHITE PAPER - Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach. Posted: September 11, 2009 \| Published: November 10, 2008 Topics: IT Management \| IT Managers \| Network Management \| Network Managers \| Networking \| Service Level Management \| SLA \| SLA Management Services

	Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs sponsored by Citrix WHITE PAPER - Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs. Posted: September 11, 2009 \| Published: May 11, 2009 Topics: Application Performance Management \| Applications Management \| Bandwidth Management \| Desktop Management \| Desktop Virtualization \| SLA \| User Experience \| Virtual Desktop Infrastructure

	Optimizing Exchange High Availability - A New Approach sponsored by Marathon Technologies WHITE PAPER - Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Data Loss Prevention (DLP) \| Data Security \| Downtime \| Email Management \| Email Security \| High Availability \| Messaging Security \| Microsoft Exchange \| RPO \| RTP \| Service Level Management \| SLA \| SLA Management Services

	Optimizing Citrix XenApp High Availability - A New Approach sponsored by Marathon Technologies WHITE PAPER - Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Application Life-Cycle Management \| Citrix XenServer \| Data Security \| Disaster Recovery \| Downtime \| Fault Tolerance \| High Availability \| RPO \| RTO \| Service Level Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Software

	Analyzing the Total Cost of a Global Service Desk sponsored by CompuCom Systems, Inc. WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Posted: June 22, 2009 \| Published: April 1, 2009 Topics: Best Practices \| Business Intelligence \| Customer Satisfaction \| Economic Environment \| IT Spending \| Service Level Management \| SLA \| Strategic Planning \| TCO

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