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	Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) sponsored by myDIALS Inc. WHITE PAPER - This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. Posted: November 4, 2009 \| Published: November 4, 2009 Topics: Business Models \| Business Processes \| Equity Financing \| Operational Amplifiers \| Performance Testing \| Sales \| Sales Force Automation \| Sales Representatives

	Which Off-line CRM solution for Field Force? sponsored by Wipro Technologies WHITE PAPER - This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. Posted: October 21, 2009 \| Published: October 21, 2009 Topics: CRM \| CRM Software \| Mobile CRM \| Mobile Workers \| PDA Software \| Sales and Marketing Software \| Sales Representatives \| SAP (Product)

	Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: October 20, 2009 \| Published: October 1, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

	Make CRM Work the Way Salespeople Do sponsored by Oracle Corporation WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs. Posted: October 8, 2009 \| Published: October 8, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Oracle (Product) \| Sales \| Sales Representatives

	Sales and Marketing: The New Power Couple sponsored by Microsoft WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. Posted: August 18, 2009 \| Published: December 1, 2008 Topics: Collaboration \| CRM \| CRM Software \| Marketing \| Productivity \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Improving Sales Productivity: An Opportunity for Sales and IT Leadership sponsored by Microsoft WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. Posted: August 18, 2009 \| Published: April 1, 2008 Topics: CIOs \| CRM \| Knowledge Management \| Metrics \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	Best Practices of the Best-Run Sales Organizations sponsored by SAP America Inc WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Posted: June 8, 2009 \| Published: June 1, 2009 Topics: Contact Management \| CRM \| Pricing \| Sales \| Sales Channels \| Sales Force Automation \| Sales Information Systems \| Sales Order Management \| Sales Representatives

	Managing IT in a Downturn: Beyond Cost Cutting sponsored by SAP America Inc WHITE PAPER - Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. Posted: June 5, 2009 \| Published: November 1, 2008 Topics: Banking Industry \| CIOs \| CRM \| Dashboards \| Economic Environment \| IT Management \| IT Spending \| Productivity \| Sales Representatives \| Telecommunications Industry

	Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting sponsored by SAP America Inc WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Posted: April 27, 2009 \| Published: April 27, 2009 Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Profiles \| Sales \| Sales Representatives \| SAP (Product) \| Strategic Planning

	Effective Negotiating: 5 Rules for Smooth Transactions sponsored by Global Knowledge WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Posted: March 13, 2009 \| Published: March 13, 2009 Topics: Consultants \| Consulting Services Industry \| CRM \| CRM Best Practices \| Customer Service \| Human Resources Services \| Knowledge Management \| Negotiation \| Sales \| Sales Consulting Services \| Sales Representatives

	Working the Way Salespeople Work sponsored by Oracle Corporation WHITE PAPER - This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue. Posted: November 4, 2008 \| Published: September 19, 2008 Topics: Collaboration \| Mobile CRM \| Mobile Device Management \| Productivity \| Sales Contact Management Software \| Sales Force Automation \| Sales Representatives

	Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales sponsored by Oracle Corporation WHITE PAPER - This white paper examines research that reveals how sales and marketing professionals who use collaboration and Sales 2.0 tools gain a competitive advantage over their peers who do not use them. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: B2B \| B2C \| Collaboration \| Lead Generation \| Sales Channels \| Sales Representatives \| Social Networking

	It's All about the Salesperson: Taking Advantage of Web 2.0 sponsored by Oracle Corporation WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: Collaboration \| CRM Best Practices \| Customer Satisfaction \| Enterprise \| Mobile CRM \| Mobile Workers \| Productivity \| Sales Channels \| Sales Force Automation \| Sales Information Systems \| Sales Representatives \| Social Networking

	Software as a Service Dramatically Improves CRM Success sponsored by Oracle Corporation WHITE PAPER - Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. Posted: June 2, 2008 \| Published: February 1, 2008 Topics: Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Dashboards \| Market Trends \| ROI \| Sales Force Automation \| Sales Representatives \| Software as a Service

	Empowerment as a Growth Strategy sponsored by Oracle Corporation WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. Posted: September 26, 2007 \| Published: September 1, 2007 Topics: Best Practices \| Business Process Management \| Call Center Software \| Call Centers \| CRM \| Customer Data Management \| Oracle (Product) \| Real-time Analytics \| Sales \| Sales Representatives \| User Experience

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