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	Optimize Customer Experience to Achieve Competitive Advantage sponsored by Wipro Technologies WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. Posted: October 21, 2009 \| Published: October 21, 2009 Topics: Banking Industry \| CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Surveys

	Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision? sponsored by IBM WHITE PAPER - Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors. Posted: September 17, 2009 \| Published: July 1, 2009 Topics: Business Development \| Business Intelligence \| Business IT Alignment \| Enterprise Resource Management \| ERP \| Reporting Software \| SAP (Product) \| Surveys

	Tough Economic Times Demand Tough Choices in Business Intelligence sponsored by IBM WHITE PAPER - This white paper will focus on the acquisition of Business Objects by SAP and the pain points caused by the uncertainty of SAP's product roadmaps and the difficulty of integrating their products. It will then outline some effective business intelligence strategies. Posted: July 8, 2009 \| Published: July 8, 2009 Topics: Business Continuity Planning \| Business Development \| Business Intelligence \| CIOs \| Enterprise Architectures \| Product Life Cycles \| SAP (Product) \| Surveys \| TCO

	2009 Security Mega Trends Survey sponsored by Lumension WHITE PAPER - This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months. Posted: February 2, 2009 \| Published: February 2, 2009 Topics: Continuous Data Protection \| Data Governance \| Data Security \| Malware \| Security Best Practices \| Security Policies \| Security Threats \| Surveys

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