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	9 Critical Steps in Designing Enterprise-Wide Feedback Systems sponsored by MarketTools, Inc. WHITE PAPER - This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade. Posted: November 25, 2009 \| Published: November 24, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services

	CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. Posted: November 11, 2009 \| Published: November 11, 2009 Topics: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| CTOs \| IT Departments \| IT Management \| IT Service Management \| IT Utility Services \| TCO

	Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. Posted: November 11, 2009 \| Published: November 11, 2009 Topics: .NET \| ActiveX \| AJAX \| Application Performance Management \| Application Performance Management Software \| ASP.NET \| ASP.NET AJAX \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Thin Client Software

	Ready Access to Real-Time Data Helps Small Businesses Thrive sponsored by SAP AG WHITE PAPER - Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more! Posted: October 29, 2009 \| Published: February 1, 2008 Topics: Business Process Automation Software \| Business Process Management \| Business Process Management Software \| CRM Software \| Data Management \| Data Management Software \| Real-time Analytics \| SAP (Product) \| Small Businesses \| Workflow Software

	Which Off-line CRM solution for Field Force? sponsored by Wipro Technologies WHITE PAPER - This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. Posted: October 21, 2009 \| Published: October 21, 2009 Topics: CRM \| CRM Software \| Mobile CRM \| Mobile Workers \| PDA Software \| Sales and Marketing Software \| Sales Representatives \| SAP (Product)

	Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: October 20, 2009 \| Published: October 1, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

	Make CRM Work the Way Salespeople Do sponsored by Oracle Corporation WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs. Posted: October 8, 2009 \| Published: October 8, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Oracle (Product) \| Sales \| Sales Representatives

	VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers sponsored by Five9 WHITE PAPER - Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Software \| TCO

	Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional sponsored by Microsoft WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk. Posted: September 10, 2009 \| Published: June 28, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Operating Systems \| Windows XP

	Wealth Management Firms Choose CRM to Improve Productivity and Client Service sponsored by Microsoft WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Posted: August 25, 2009 \| Published: August 25, 2009 Topics: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Service \| Microsoft Outlook \| Wealth Management

	Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional sponsored by Microsoft WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). Posted: August 25, 2009 \| Published: June 28, 2007 Topics: CRM \| CRM Software \| Database Security \| Laptop Computers \| Microsoft Outlook \| SQL Server

	Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" sponsored by Microsoft WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. Posted: August 18, 2009 \| Published: March 1, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Microsoft Office \| Productivity \| Software \| Supply Chain Management \| User Experience

	Sales and Marketing: The New Power Couple sponsored by Microsoft WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. Posted: August 18, 2009 \| Published: December 1, 2008 Topics: Collaboration \| CRM \| CRM Software \| Marketing \| Productivity \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. Posted: July 23, 2009 \| Published: July 23, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Marketing \| Sales \| Sales and Marketing Software

	Innovative Marketing Strategies for Individual and Personal Lines Insurers sponsored by Infor CRM WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Industry \| Marketing

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