Knowledge base about the database industry, database software, database management systems, database application development, data warehouse, data mining, business intelligence, OLAP, database administration, database design, data modeling, data integration, database security.

Database Software Directory about database management systems.

Oracle SQL Server MySql DB2 Sybase PostgreSQL Informix Ms Access Foxpro Filemaker

White Papers Data Mining Database Design Data Warehouse Data Modeling Data Recovery Data Security

Databasecorner.com Research Library

IT Management >


Call Centers
SEE: Related Topics

All

White Papers

Multimedia

IT Downloads

Products

Companies

Sort by:

7 Matches


	Security in the Call Center: Verifying Customer Identities without the Inconvenience sponsored by RSA, The Security Division of EMC WHITE PAPER - Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. Posted: September 25, 2009 \| Published: September 18, 2009 Topics: Authentication \| Call Center Management \| Call Centers \| Customer Data Management \| Customer Privacy \| Endpoint Security \| Identity Management \| Identity Theft \| Personal Information Management Software

	Best Practices in the Call Center: A Customer Touch-Point Methodology sponsored by Oracle Corporation WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Posted: January 26, 2009 \| Published: January 26, 2009 Topics: Best Practices \| Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Metrics

	Addressing the challenges of implementing a customer-centric strategy sponsored by Infor CRM WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Processes \| Call Centers \| Customer Service \| Enterprise \| Marketing \| Sales

	Increase Profits and Customer Satisfaction in the Communications Industry sponsored by Infor CRM WHITE PAPER - Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Intelligence \| Call Centers \| Competition \| CRM \| CRM Analytics \| Data Warehouses \| Databases \| Marketing \| ROI

	Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America Inc WHITE PAPER - The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: September 17, 2008 \| Published: September 17, 2008 Topics: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

	CRM without Compromise: A Strategy for Profitable Growth sponsored by SAP America Inc WHITE PAPER - This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. Posted: November 7, 2007 \| Published: April 1, 2007 Topics: Business Performance Management \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| ERP \| Marketing \| Oracle (Product) \| Sales Force Automation \| Software as a Service

	Empowerment as a Growth Strategy sponsored by Oracle Corporation WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. Posted: September 26, 2007 \| Published: September 1, 2007 Topics: Best Practices \| Business Process Management \| Call Center Software \| Call Centers \| CRM \| Customer Data Management \| Oracle (Product) \| Real-time Analytics \| Sales \| Sales Representatives \| User Experience

KnowledgeAlert!
Sign up for a free newsletter with White Papers, Case Studies and Product Info on: Call Centers
E-mail Address

Library Home \| Advertise with Us \| Product Library

Databasecorner.com Research Library Copyright © 1998-2009 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
webmaster@bitpipe.com

Reproduction in whole or in part in any form or medium without express written permission is prohibited.

Use of this site, content or service of DatabaseCorner.Com constitutes acceptance of our Terms of Use and Privacy Policy

All product names and designated trademarks and brands are the property of their respective owners.

DatabaseCorner.Com is not affiliated with or endorsed by any company listed at this site.

Sistemax, LLC

1920 South Main Street, Suite 530
McAllen, TX 78503
USA