Customer Care White Papers

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Customer Care White Papers (View All Report Types)

Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates. Posted: 12 Jun 2014 \| Published: 30 Apr 2014 TOPICS: Business Process Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Google+ Guide sponsored by Oracle Corporation WHITE PAPER: This guide explores some best practices for utilizing Google+ as an effective user engagement strategy. Posted: 27 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Contract Management \| Contract Management Software \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking \| Web Content Management

Transforming Customer Experience in the New Digital World sponsored by Genesys WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Social Computing

How to Give a Killer Presentation: Lessons from TED sponsored by Citrix Online Go To Meeting WHITE PAPER: In this article, TED's curator describes the process that TED uses to prepare speakers for their presentations- suggestions that are helpful for presentations in any setting. Posted: 04 Jun 2014 \| Published: 30 Jun 2013 TOPICS: Collaboration \| CRM \| CRM Best Practices \| CRM Software \| Presentation Rooms \| Presentation Software \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software \| Webcasts

Delight & Engage Customers with Mobile APIs sponsored by Intel® Services WHITE PAPER: Read this success story and learn how a robust API and secure API Management powered Keep's iOS app to become one of the most popular apps in the Lifestyle category in the iTunes App Store. Posted: 08 Apr 2014 \| Published: 08 Apr 2014 TOPICS: Cloud Computing \| Cloud Management \| CRM

8 Ways To Build Your Brand Using Social Media sponsored by MarketWired WHITE PAPER: Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media. Posted: 26 Feb 2014 \| Published: 26 Feb 2014 TOPICS: Brand Loyalty \| Branding \| CRM \| Marketing \| Social Computing \| Social Networking \| Web 2.0

Email Deliverability: Getting to Your Customer’s Inbox sponsored by Teradata WHITE PAPER: This eBook provides informative statistics and practical tips for ensuring that the messages being sent by your business actually make it to your subscribers' inboxes. Posted: 13 Feb 2015 \| Published: 13 Feb 2015 TOPICS: CRM \| Email Marketing \| Marketing \| Marketing Literature \| Sales \| Sales and Marketing Software

Mobile Checkout: Controlling Shrink With Self-Scanning sponsored by Toshiba WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns. Posted: 13 May 2014 \| Published: 13 May 2014 TOPICS: CRM \| Customer Satisfaction \| Loss Prevention \| Mobile CRM \| Mobile Payments \| Retail Channels \| Retail Trade Industry

Make the most of customer interactions in the contact center sponsored by Calabrio, Inc. WHITE PAPER: In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. Posted: 07 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| Customer Data Management \| Social Networking

Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers sponsored by Sitecore WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer. Posted: 02 Mar 2015 \| Published: 31 Dec 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service