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	Podcast: The End User Experience: Flexible Computing sponsored by Intel Technology Provider PODCAST - This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools. Posted: November 19, 2009 \| Premiered: November 19, 2009 Topics: Applications Management \| Customer Service \| Desktop Applications Management \| Desktop Management \| User Experience \| Windows

	Podcast: The End User Experience: The Working End User sponsored by Intel Technology Provider PODCAST - This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. Posted: November 19, 2009 \| Premiered: November 19, 2009 Topics: Applications Management \| Customer Service \| Desktop Virtualization \| User Experience \| VARs \| Virtual Desktop Infrastructure

	The End User Experience: The Working End User sponsored by Intel Technology Provider WEBCAST - This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. Posted: November 18, 2009 \| Premiered: November 18, 2009 Topics: Application Performance Management \| Customer Service \| IT Management \| User Experience \| VARs \| Virtual Desktop Infrastructure

	Service Catalog Management sponsored by Axios Systems WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits. Posted: November 12, 2009 \| Premiered: November 5, 2009 Topics: Business Service Management \| Cataloging (Information Management) \| Customer Service \| IT Infrastructure \| IT Service Management \| IT Services \| Service Level Management \| SLA

	Dell Virtualization: Simplifying the Path to Profit sponsored by Dell, Inc. and Intel WEBCAST - This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions. Posted: October 7, 2009 \| Premiered: June 23, 2009 Topics: Blade Servers \| Customer Service \| Data Center Management \| Server Hardware \| Server Virtualization \| Storage Hardware \| Storage Virtualization

	Proven Strategies for Successfully Deploying An Electronic Health Records Solution sponsored by Kofax, Inc. WEBCAST - This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. Posted: September 22, 2009 \| Premiered: September 22, 2009 Topics: Business Process Management \| Customer Service \| Data Management \| Data Management Software \| Document Management Software \| Electronic Discovery \| Health Care Industry \| Imaging Software \| Medical Records Management \| Payment Processing \| Productivity \| Records Management Software \| Regulatory Compliance

	Drive Real-World Business Processes with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Sales and Marketing Software

	Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

	Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 sponsored by Microsoft WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Productivity \| Sales \| Sales and Marketing Software

	Improve Customer Relationships Using the 2007 Office System sponsored by Microsoft WEBCAST - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM \| CRM Software \| Customer Interaction Services \| Customer Service \| Microsoft Office \| Productivity \| Sales

	Taking Relationship Management to a New Level with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Sales \| TCO

	Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices \| Sales \| Sales and Marketing Software

	Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit sponsored by Microsoft WEBCAST - This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Profiles \| Customer Service \| Customer Service Best Practices \| Productivity \| Sales and Marketing Software

	Do Extraordinary Things Everyday with Microsoft Dynamics CRM! sponsored by Microsoft WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Service \| Sales and Marketing Software

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