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MORE SPECIFIC TOPICS: Customer Satisfaction \| Customer Self-Service \| Web-Based Self-Service
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	The Top Three Myths of Knowledge Management for Customer Service sponsored by IntelliResponse WHITE PAPER - Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. Posted: December 2, 2009 \| Published: November 18, 2009 Topics: Content Management \| Content Management Systems \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Enterprise Content Management

	Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management sponsored by IntelliResponse WHITE PAPER - In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before. Posted: December 2, 2009 \| Published: October 14, 2009 Topics: Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

	The Seven Major Obstacles on the Road to Managed Services sponsored by N-able Technologies WHITE PAPER - Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits Posted: December 1, 2009 \| Published: December 1, 2009 Topics: Customer Service \| Management Service Providers \| Network Management \| Network Monitoring \| Service Level Management \| SMBs \| Systems Management

	CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction sponsored by IBM WHITE PAPER - This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. Posted: November 30, 2009 \| Published: November 30, 2009 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Increasing Competitiveness and Reducing Costs in Today's Economy sponsored by Microsoft Corporation India Pvt Ltd WHITE PAPER - This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service. Posted: November 24, 2009 \| Published: November 24, 2009 Topics: CIOs \| Collaboration \| Collaborative Applications Software \| Communications Software \| Customer Data Management \| Customer Service \| IT Management \| IT Managers \| IT Spending \| Productivity \| ROI \| Small Businesses \| SMBs

	A Guide to the Value of Reliable Data in Manufacturing sponsored by DataFlux Corporation WHITE PAPER - This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data. Posted: November 4, 2009 \| Published: November 2, 2009 Topics: Compliance Best Practices \| Customer Service \| Data Quality \| Governance, Risk, Compliance (GRC) \| Manufacturing \| Manufacturing Industry Organizations \| Metadata Standards \| Risk Assessment \| Risk Management

	A Better Bottom Line - Implementing Efficient Business Solutions sponsored by SAP AG WHITE PAPER - Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas. Posted: October 30, 2009 \| Published: February 1, 2008 Topics: Business Management \| Customer Service \| Enterprise Applications Software \| Productivity \| SAP (Product) \| Small Businesses \| SMBs

	How Technology Can Help You Expand Your Business sponsored by SAP AG WHITE PAPER - Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales. Posted: October 30, 2009 \| Published: December 1, 2007 Topics: Business Management \| CIOs \| Customer Service \| Data Management \| SAP (Product) \| Small Businesses \| SMBs \| Software

	How to Maximize Revenue by Sending Targeted Promotions to Customers sponsored by Infor CRM WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Market Trends \| Marketing

	Focusing on High-Tech Manufacturers sponsored by Infor CRM WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

	Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success sponsored by Infor CRM WHITE PAPER - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

	Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come sponsored by Infor CRM WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. Posted: October 22, 2009 \| Published: October 22, 2009 Topics: Business Performance Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Product Management

	Cashing in on Customer Intelligence in the Financial Services Industry sponsored by Infor CRM WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. Posted: October 22, 2009 \| Published: October 22, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Financial Industry Organizations

	Optimize Customer Experience to Achieve Competitive Advantage sponsored by Wipro Technologies WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. Posted: October 21, 2009 \| Published: October 21, 2009 Topics: Banking Industry \| CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Surveys

	Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? sponsored by Oracle Corporation WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Posted: October 2, 2009 \| Published: October 2, 2009 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service

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